Returns and Refunds

Returns (Click here for the Returns Form)

  HK Customer International Customer
1. Fill in the Returns Form  Y  Y
2. Fill in the item code to be returned  Y  Y
3. Available location for goods return HK headquarter
    HK headquarter
      4. Return days (Count from purchase date) 30 working days 30 working days


      AMENPAPA will try its best to accept all returns. The returns send back to AMENPAPA do not need to be in the original packaging but the original tags/labels must not be taken out or damaged. The returns must be clean and cannot be washed or damaged. In the unlikely event that an item is returned to AMENPAPA in an unsuitable condition, the returned items may have to send back to the Customer and the shipping costs shall be borne by the Customer.

      Important to note: we cannot accept returns or replacements without the above details. Please make sure the Returns Form is filled out correctly and placed in your returns parcel. AMENPAPA shall have the final decision as to whether we accept the returns or not. Should the returns are being rejected, we shall put the record in writing and send to your registered email to explain why the returns item/s is being rejected for refund.

        HK Customer International Customer

      Refund days

      (After received your parcel)

      3 working days

      (By AMENPAPA)

      3 working days

      (By AMENPAPA)

      Refund to original payment  Y  Y

      Any refund will automatically be issued to the card you used to place the original order. This typically takes 4-6 weeks in the HK, depending on your bank/card issuer.